Shipping and Delivery Policy
At Govindam Engineering and Medical GEM Classes Private Limited, we provide digital courses and test series for NEET (UG) and IIT-JEE (Mains and Advanced). Since our products are primarily online and digital, the following policy outlines the details regarding access, delivery, and issues related to our digital services.
1. Digital Product Access
- Instant Access: Upon successful purchase of our online courses or test series, you will receive instant access to the content. Access details will be provided via the email address registered during the purchase process.
- Login Credentials: If your purchase includes access to a secure online portal or app, login credentials will be provided immediately after the payment confirmation.
- Email Confirmation: A confirmation email with all relevant details about the product and how to access it will be sent to the email you provide. Please ensure that your email address is accurate to avoid any delays.
2. Delivery Timeline for Physical Products (if applicable)
In case we offer any physical study materials or books along with our digital courses or test series:
- Processing Time: All physical products are processed for shipment within 2–3 business days after receiving your order.
- Shipping Time: Delivery of physical products may take 5–10 business days, depending on your location within India.
- Shipping Charges: Shipping charges (if applicable) will be calculated at checkout and are based on the delivery location and the size/weight of the order.
- Shipping Partners: We partner with reliable courier services to ensure prompt and secure delivery of physical items.
3. International Delivery
- At this moment, we do not offer international shipping for physical products. All physical items can only be shipped within India.
4. Issues with Access or Delivery
- Login or Access Issues: If you face any issues accessing the digital courses or test series, you can contact our support team at support@gemclasses.com or call us at +91-8875107341. We aim to resolve technical issues within 24 hours.
- Non-Delivery of Digital Products: In the unlikely event that you do not receive your access details after a successful purchase, please check your spam/junk email folder. If the issue persists, kindly reach out to our support team.
5. Physical Product Damages
- Damaged or Defective Products: In case any physical product is damaged during shipping, please notify us immediately upon receipt. You can send an email with photographic proof of the damage to support@gemclasses.com within 24 hours of delivery, and we will arrange for a replacement.
- Replacement Time: After reviewing your request and confirming the damage, the replacement process will begin within 3–5 business days. The shipping time for the replacement product will follow the same timeline as the original delivery.
6. Updates and Changes
We reserve the right to update or modify this Shipping and Delivery Policy at any time. Any changes will be communicated via our website or directly to registered customers via email.
7. Contact Us
For any inquiries regarding shipping, delivery, or access to our products, you can reach out to us at:
- Email: support@gemclasses.com
- Phone: +91-8112205500
